Terms and Conditions

  • By placing your order, you clear HairGenie SA (HGSA), it’s owners and employees of any liability associated with the use of products ordered from the website
  • HGSA is not a medical advise blog or site and can thus not be treated as one. Although we try to ensure that all advise give in this website are sound and correct, you need to always consult your doctor prior to using any product.
  • Individual results may differ when using any of our products, and all before and after pictures are only as illustration.
  • It is your responsibility to ensure that you order the correct color. HGSA can not be held responsible for the color that you order.
  • You need to ensure that the correct shipping address is provided.
  • By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
  • We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
  • We want you to be happy with your purchase. If you are not completely satisfied, you can return the product as long as it is unopened. You may log a return by contact us on the “Contact Us” page. Only once we have received the product back and inspected it, we will credit your account.